The Service is shabby all over the chain, more than a month to ship the phone with the argument "is not yet available" in the store, knowing that when i ordered it, it was available on the site
The delivery took 1 month.
The phone comes with an earphone problem that does not work.
After contacting the customer service, and spending more than two months in chating with them or they have made me lose much time to finally suggest to me to send the phone with unrealistic conditions. Please see below:
"Sorry to hear the problem with your device. Would you like to send your phone back to China for testing and repairing?
Some countries will need to charge you the customs tax, if you do not want to pay when we send back to you, then you had better decide whether to send your device to China.
Before sending back your phone to repair, read our warranty return policy on our website please: http://www.antelife.com/warranty-return
If you agree to send it back, please do as below:
1. Put a paper in your parcel, write down your order number and the problems of your phone (in English, try to print instead of writing). Please note that we would not handle your parcel if we cannot find the paper.
2. Please send back your phone with a screen protector. We will not be responsible if your phone was scratched during transit without the protection of the screen protector.
3. Make sure your phone is not set or the power-on password has been lifted.
4.If your local post forbid you to send the phone with the battery, then take the battery out. But you need to confirm the problem is not the battery since our engineer cannot detect your battery.
5ï¼ŒLenovoï¼ŒASUSï¼ŒXiaomiï¼ŒHuaweiï¼ŒOne plus and Nubia, these phones brands have the warranty card in your phone box, you must need to send back together with your phone, or they will charge you very high or will not repair for you. Chinese is â€œä¿ä¿®å¡â€.
When you are ready to send:
1.Send out your package through local post office , do not return by DHL,UPS...as it will cost high customs and it may be in trouble with customs clearance.
2. Marked your order No. (1000*****/80000**** ) on your parcel.
3. Take some photos of delivery when you send it back to us.
This is our return address: if you do not send in one month please confirm with us when you decide to send in case we change the address.
China South City,Pinghu Town,
Zip Code: 518111
Full name : Antelife Support Center
Write down full name please because different people handle different parcels in our company, thank you.
Your parcel will be delivered to us in 15~30 days. Please inform us your tracking number if you have sent your parcel. We will send an email to you as soon as we receive your
PS: To repair the phone, after testing, if the defective is under warranty (factory default), we will not charge any fee from customer; if the defective is artificially damage, we will charge the hardware replace fee from our customer. We will quote you in email. We will not continue the repair without your reply.
When we say under warranty we mean we do not charge customersâ€™ labor charges, but if your phone need to replace some parts, we need to charge customers."